Challenge Abuse
We want to address the recent concerns regarding challenge abuse.
An issue was identified that allowed certain challenges to be exploited in unintended ways.
This was not a recent occurrence and has been present for an extended period of time due to the complexity of the underlying system.
The issue has been fully resolved and safeguards have been implemented to prevent similar cases going forward.
Anyone who receives the message "Insufficient balance" on sign in should submit a ticket under the Account Help category for further instructions.
Some context would help, if there was issues with any specific ticket agent feel free to make a complaint through this link: https://xero.gg/support/ticket/new/abuse
Only higher-ups see those kinds of tickets and can act accordingly.