Why are people getting banned when raising a ticket as you instructed?

None of the people who abused exploits are truly banned. You just can’t sign in with negative balance, so I’m not sure what you mean with "getting banned when raising a ticket".
Some context would help, if there was issues with any specific ticket agent feel free to make a complaint through this link: https://xero.gg/support/ticket/new/abuse

Only higher-ups see those kinds of tickets and can act accordingly.

yea pass the work to someone else, and someone else will pass it to someone else and so it goes on

who came up with this glorious idea to lock out every acc where the caps amount does not match up

I hope no one pays for this even 1 cents and uall drown in your own greed

got ragebaited pretty hard by this act, whatever

They abused the system, punishment is deserved.

Would you rather have No Events at all?

if the punishment looks like this, sure then better have no events at all since this also could have affected you too

The only people "this affected" are people who knowingly exploited this. And the more they exploited it the more severe the consequences are. Deserved punishment, and anyone who can’t pay for the things they essentially stole always has the option to ask for the extreme punishment which is wiping the account state back to the first instance of exploitation.