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21:00, 03/25/26

Challenge Abuse

We want to address the recent concerns regarding challenge abuse.

An issue was identified that allowed certain challenges to be exploited in unintended ways.
This was not a recent occurrence and has been present for an extended period of time due to the complexity of the underlying system.

The issue has been fully resolved and safeguards have been implemented to prevent similar cases going forward.

Anyone who receives the message "Insufficient balance" on sign in should submit a ticket under the Account Help category for further instructions.

23:34, 03/25/26

Why are people getting banned when raising a ticket as you instructed?

23:54, 03/25/26

None of the people who abused exploits are truly banned. You just can’t sign in with negative balance, so I’m not sure what you mean with "getting banned when raising a ticket".
Some context would help, if there was issues with any specific ticket agent feel free to make a complaint through this link: https://xero.gg/support/ticket/new/abuse

Only higher-ups see those kinds of tickets and can act accordingly.

00:28, 03/26/26

yea pass the work to someone else, and someone else will pass it to someone else and so it goes on

who came up with this glorious idea to lock out every acc where the caps amount does not match up

I hope no one pays for this even 1 cents and uall drown in your own greed

got ragebaited pretty hard by this act, whatever

10:01, 03/26/26

And its pretty fair, If they dont want to pay Up, they can still Play.
Just Not on the Account they abused the system with.

14:11, 03/26/26

yeah hopefully no one even thinks about paying for this, this act disgusts tf outta me

17:52, 03/26/26

Just as disgusting as people abusing an already extremely generous system to get more out of it unfaithfully. The alternative was a permanent account ban. And people don’t need to pay for what they stole, they can always ask for their account to be wiped to when they first exploited this.

19:00, 03/26/26

yeye sure, u are the type of guy who would grab the 500 euro bill somewhere in the forest and bring it back to the police, and this is where i don relate to you and your team at all

its pointless anyways, i just felt like passing some hate to you or critic or whatever u wanna call it, continue acting like a politician instead like an actual person who knows how natural human behavior work

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